ATTIRE MART / THE DETAILS

Terms of Service

Last updated: 13 November 2026

These Terms of Service ("Terms") govern your use of the ATTIRE MART website (www.attiremart.shop) and all purchases of clothing, accessories, and products offered by ATTIRE MART. By accessing the site, saving items, or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping & Delivery Policy, and Return, Refund & Cancellation Policy.

1. Operator and business identity

ATTIRE MART is an Indian e-commerce enterprise owned and operated by sole proprietor Manish Kumar Sonkar, having its principal place of business at:

S-10/290 A-1, Panchkosi Road, Purani Chungi, Shivpur, Varanasi, Uttar Pradesh, 221003, India.

Contact Email: support@attiremart.shop
Grievance Officer: Manish Kumar Sonkar (grievance@attiremart.shop)
Fraud Escalation: help.fraud@attiremart.shop

2. Product listings, descriptions and pricing

All prices on ATTIRE MART are stated in Indian Rupees (INR) and are inclusive of all applicable goods and services taxes (GST). We strive to display accurate product descriptions, specifications, colors, and sizing charts. Due to differences in monitor displays, lighting, and manufacturing variations, slight color variations may occur. Styling props shown in photographs are not included with the product.

3. Delivery charges

Shipping and delivery charges are calculated on the product subtotal (after product discounts, before delivery): ₹299 for orders below ₹700 and ₹199 for orders of ₹700 or more. This applies to prepaid and COD orders. The delivery charge is added once per order and shown before payment.

4. Payment methods and checkout

Customers may choose between two payment arrangements:

Prepaid orders: The full order amount (product subtotal plus delivery charge) is paid securely online.
Cash on Delivery (COD): A ₹99 online confirmation advance is credited toward the full order total. You pay the remaining total, including the applicable delivery charge, on delivery. The ₹99 is not an additional charge.

5. Order acceptance and confirmation

Placing an item in your bag or wishlist does not reserve stock or constitute a placed order. An order is formally created and accepted only when:

You submit your valid contact and delivery details at checkout;
You accept these Terms and store policies; and
The required online payment (full product price for prepaid, or ₹99 confirmation advance for COD) is successfully authorized and verified by PayU.

Upon verification, an authoritative order reference (e.g. AM...) is generated and a transactional confirmation email is dispatched to your email address.

6. Fulfillment and delivery commitment

ATTIRE MART undertakes to deliver accepted orders within a maximum of 15 calendar days from the date of purchase, inclusive of processing, dispatch, and carrier transit. If delivery cannot be completed within 15 calendar days due to exceptional circumstances, you are entitled to request an update, expedited fulfillment, or a full refund.

7. Cancellations

You may cancel an order within 24 hours of purchase by emailing support@attiremart.shop with your order reference. If you cancel within this 24-hour window, or if ATTIRE MART cancels the order due to inventory unavailability, 100% of the amount paid online (including the ₹99 COD confirmation advance) will be refunded to your original payment method via PayU.

8. Returns, replacements and refunds

Customers may request a return or size exchange within 7 calendar days of delivery for items that are unused, unwashed, unworn, and unaltered, with all original tags and packaging intact. For defective, damaged, or incorrect items, we provide a full refund or free replacement without charging return shipping fees. Refer to our Return, Refund & Cancellation Policy for complete procedures.

9. Payment security and data handling

All online payments are processed through PayU Payments Private Limited, an RBI-regulated and PCI-DSS compliant payment aggregator. ATTIRE MART never collects, views, or stores your complete card numbers, CVVs, expiry dates, net banking passwords, or UPI PINs. We store only masked transaction references, payment status, and reconciled amounts necessary for fulfillment and accounting.

10. User conduct and fraud prevention

Users must provide accurate, truthful name, mobile number, and delivery address details. Fraudulent orders, chargeback abuse, systematic refusal of COD deliveries after paying the advance, or automated scraping of website resources are strictly prohibited. We reserve the right to cancel suspicious orders, block abusive accounts, and report financial fraud to competent law enforcement authorities.

11. Intellectual property

All text, images, logos, product photographs, styling designs, and graphics on this website are the property of ATTIRE MART or licensed for our use. Unauthorized copying, commercial reproduction, or hotlinking of assets without express written consent is prohibited.

12. Consumer grievance redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, ATTIRE MART provides a dedicated grievance redressal mechanism:

Customer Support: support@attiremart.shop (Resolution target: 3–5 calendar days).
Grievance Officer: Manish Kumar Sonkar (grievance@attiremart.shop). Formal consumer grievances are acknowledged within 48 hours and redressed within one month from receipt.
Fraud Reporting: help.fraud@attiremart.shop.

13. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these Terms or website transactions shall be subject to the exclusive jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India, without prejudice to statutory remedies available under the Consumer Protection Act, 2019.