ATTIRE MART / THE DETAILS

Support, Grievances & Fraud Reporting

Last updated: 13 November 2026

In accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, ATTIRE MART provides dedicated channels for customer support, formal grievance redressal, and urgent financial fraud reporting.

1. Routine customer support

For product inquiries, sizing guidance, order status, address changes, cancellations, and return or refund assistance, contact our customer support team:

Email: support@attiremart.shop
Response Target: 24–48 hours
Resolution Target: 3–5 calendar days

2. Formal grievance officer redressal

If your inquiry is not resolved within 5 calendar days by routine support, or if you wish to file a formal complaint regarding deficient service, misleading practice, or policy violation, you may escalate directly to our designated Grievance Officer:

Grievance Officer: Manish Kumar Sonkar
Designation: Proprietor & Grievance Redressal Officer
Email: grievance@attiremart.shop
Postal Address: S-10/290 A-1, Panchkosi Road, Purani Chungi, Shivpur, Varanasi, Uttar Pradesh, 221003, India.

Statutory Redressal Standards:

• Every grievance will be acknowledged within 48 hours of receipt with a formal complaint reference.
• All grievances will be investigated and redressed within one month (30 calendar days) from the date of receipt.
• You do not need to exhaust customer support before approaching the Grievance Officer.

3. Urgent fraud and unauthorized transaction reporting

If you suspect unauthorized transactions, fraudulent payment requests, or impersonation of ATTIRE MART, report it immediately to our dedicated fraud monitoring channel:

Fraud Escalation Email: help.fraud@attiremart.shop

Security Advisory: Please also immediately contact your issuing bank or UPI payment provider to block the compromised card or account. ATTIRE MART staff will NEVER ask you for your account password, card CVV, OTP, or UPI PIN.

4. Summary of business rules

• Shipping: ₹299 delivery below ₹700 product subtotal, or ₹199 for ₹700 or more.
• COD Orders: ₹99 online confirmation advance via PayU, credited against the full order total, including the applicable delivery charge.
• Delivery Commitment: Maximum 15 calendar days from date of purchase.
• Cancellations: Within 24 hours of purchase with 100% refund of any amount paid online.
• Returns: Within 7 calendar days of delivery for unused items with original tags.