ATTIRE MART / THE DETAILS

Return, Refund & Cancellation Policy

Last updated: 13 November 2026

1. Order cancellation (Within 24 hours)

You may cancel any order within 24 hours of placing it without any cancellation fee or penalty. To cancel, send an email to support@attiremart.shop with your order reference (e.g. AM...) and a brief cancellation request.

Refund treatment for cancelled orders:

• Prepaid Orders: 100% of the purchase amount paid online will be refunded in full to your original payment method via PayU.
• Cash on Delivery (COD) Orders: The ₹99 COD confirmation advance will be refunded in full to your original online payment method via PayU. The ₹99 advance is never arbitrarily forfeited or declared non-refundable for eligible cancellations.

If ATTIRE MART cancels an order due to stock unavailability or inability to deliver within our 15-day commitment, 100% of any amount paid online (including the ₹99 COD advance) is refunded immediately to your original payment source.

2. Return eligibility (Within 7 days of delivery)

We want you to love what you wear. If you are not satisfied with your purchase, you may initiate a return request within 7 calendar days from the date of doorstep delivery.

Conditions for return:

• The item must be in its original delivered condition: unused, unworn, unwashed, unaltered, and free from perfume, makeup stains, or customer-caused damage.
• All original brand tags, barcodes, price labels, and original protective packaging must remain attached and intact.
• All components of multi-piece sets (e.g., kurta-pant-dupatta sets, co-ord sets) must be returned together.

3. Defective, damaged or incorrect products

If you receive a defective garment, an item damaged during shipping, or a product materially different from what you ordered, please notify us within 7 calendar days of delivery at support@attiremart.shop with your order number and clear photos of the defect.

For verified damaged, defective, or incorrect deliveries, ATTIRE MART will arrange a free replacement or issue a 100% refund. You will not incur any return shipping fee or deduction. An unboxing video is not mandatory to submit a complaint, though photos or videos are helpful in accelerating claim assessment.

4. Step-by-step return process

1. Initiate Request: Email support@attiremart.shop within 7 calendar days of delivery. Include your order ID, product name, reason for return, and preferred resolution (refund or size exchange).
2. Return Authorization: Our support team will respond within 24–48 hours with a Return Authorization and the designated warehouse address. (Please note: Our published administrative correspondence address in Varanasi is not the return warehouse. Do not ship returns there without written authorization.)
3. Reverse Pickup or Courier: Where reverse pickup service is available through our carrier partners, a pickup will be scheduled. Alternatively, support will guide you on secure dispatch. Keep your return shipment receipt or tracking number.
4. Warehouse Inspection: Upon receipt at our warehouse, our quality assurance team inspects the returned garment within 2–3 business days to verify its unused condition and attached tags.
5. Refund Issuance: Once approved, the refund is initiated immediately.

5. Refund processing and timelines

• Prepaid Purchases: Refunds are credited directly back to the original payment source (UPI, Credit/Debit Card, or NetBanking) through PayU. Once initiated by us, the banking network typically reflects the credit within 5–7 business days.
• Cash on Delivery (COD) Orders:
  • The ₹99 online confirmation advance is refunded back to the original online payment route used via PayU.
  • The balance paid in cash at delivery will be refunded via secure direct bank transfer (NEFT/IMPS) or verified UPI ID as confirmed directly and securely with you by customer support.
• No Hidden Deductions: Delivery fees are shown upfront in the order total. Eligible pre-fulfillment cancellations and damaged/incorrect-item refunds include any applicable delivery amount paid online; there are no undisclosed deductions.
• Security Warning: ATTIRE MART will never ask for your card PIN, CVV, OTP, or UPI password to process a refund. Never share sensitive banking credentials with anyone.

6. Size exchanges

If you need a different size of the same style, you may request an optional size exchange within the same 7-day window, subject to stock availability in our warehouse. If the desired size is out of stock, we will process a full refund instead.

7. Support and grievance redressal

For all cancellation, return, and refund requests, contact our dedicated support channels:

Customer Support: support@attiremart.shop (Target response: 24–48 hours; resolution: 3–5 calendar days)
Grievance Officer: Manish Kumar Sonkar — grievance@attiremart.shop (Acknowledgment within 48 hours; resolution within 1 month)
Urgent Fraud Inquiries: help.fraud@attiremart.shop
Business Address: S-10/290 A-1, Panchkosi Road, Purani Chungi, Shivpur, Varanasi, Uttar Pradesh, 221003, India.